Frequently Asked Questions

You can book online 24/7 through our booking system, call us at (07) 3324 8410 during business hours, or send us a message through our contact form. Online booking is the quickest way to secure your preferred time slot.

We kindly request at least 24 hours notice for cancellations or rescheduling. This allows us to offer the appointment to other clients. Late cancellations or no-shows may incur a fee.

Yes, we require a 25% booking deposit to secure your appointment. We kindly ask for at least 48 hours' notice for cancellations or changes, as late cancellations and no shows can greatly impact our team and salon. If you're feeling unwell, we completely understand and are happy to reschedule your appointment with 24 hours' notice.

Yes! We offer complimentary consultations for colour services and major transformations. This allows us to discuss your hair goals, assess your hair condition, and provide accurate pricing and timing.

Absolutely! When booking online or by phone, you can select your preferred stylist. We recommend booking in advance for popular time slots with specific team members.

The timing will vary depending on the colour service. We can provide you with an accurate time estimate during your consultation.

All haircuts include a consultation, shampoo, conditioner, cut, and blowdry. We take time to understand your lifestyle and preferences to create the perfect cut for you.

Yes! We offer a range of moisture and repair treatments designed to strengthen, nourish, and restore hair using advanced formulations and targeted treatment systems. These treatments help improve hair health, leaving it feeling softer, stronger, and more manageable. We also offer a range of scalp treatments to support a healthy, balanced scalp. Our stylists can recommend the most suitable treatment plan based on your hair and scalp's specific needs.

We welcome and celebrate all textured hair types, from waves and curls to coils. With three dedicated curl specialists on our team — Nat, Jason and Sharon — we're committed to creating a personalised experience that supports the health and beauty of your natural texture.

We use eco-friendly, low tox professional products, with a strong focus on Australian made brands where possible. The brands we proudly stock include EverEscents Organic Hair Care, Clever Curl, Pure, and Keune. These products have been carefully chosen for their high-quality results and commitment to sustainability.

Yes! We're committed to using cruelty-free products. All the brands we stock and use in-salon are not tested on animals.

Absolutely! We retail all the professional products we use in-salon. Our stylists can recommend a personalised home care routine to maintain your salon results between visits.

Yes, we have gentle, low-irritant options for clients with sensitive scalps or allergies. Please let us know about any sensitivities when booking so we can prepare the right products for you.

Please call us as soon as possible if you're running late. We'll do our best to accommodate you, but significant delays may require rescheduling to ensure we can give you the full service you deserve.

We accept all major credit cards, debit cards, EFTPOS, and cash. Payment is due at the end of your appointment.

Yes! Our gift vouchers and gift cards are available for any amount or specific services. They make the perfect gift and can be purchased in salon, online when booking, or by contacting us directly.

Yes, there's convenient street parking available near our Norman Park salon. We're also accessible by public transport with bus stops nearby.